Refund Policy
Read how Nexa Product Pass handles digital delivery, access problems, payment issues and refund requests.
Last updated: 7 November 2026
We sell digital products and access, so there are no physical returns. This policy explains how to request help with delivery, access or payment problems.
When to contact us
Contact us if a paid product is not delivered, the wrong item is delivered, or the access supplied does not match the description agreed at purchase. Include your order number, account email and a clear explanation of the issue.
How we resolve a request
We review the order and may ask for screenshots or other relevant evidence. Where appropriate, we first help with activation, correct the delivery or offer a replacement. If we cannot provide what you paid for, we will arrange an applicable refund.
After digital delivery
A change of mind is not normally eligible for a refund once a code has been redeemed or digital access has been supplied, unless applicable law requires otherwise. Issues involving incorrect delivery or a product not matching its description are still reviewed.
Payment and wallet issues
Duplicate payments, partial payments, overpayments and wallet top-up errors are reviewed against verified transaction records. An expired invoice is not proof that a transfer failed. Keep the Binance Pay Order ID or blockchain transaction hash so we can investigate.
Refund processing
After a request is approved, support will confirm the amount, refund method and expected processing time with you. Confirmed cryptocurrency transfers cannot simply be cancelled; any approved refund is handled separately.
Your rights
This policy does not exclude remedies available under applicable consumer law. Contact us promptly when you notice a problem, and never send passwords, one-time codes or wallet recovery phrases in a support message.
Contact Nexa Product Pass
nexaproductpass@gmail.com · WhatsApp +91 9907127762 · Telegram @nexa_media07