How to find your digital order and activation details

Find your digital product delivery, check activation instructions and get help with a paid order at Nexa Product Pass.

Check payment and delivery separately

Payment verification and delivery are separate steps. Once the order shows as paid, open its details and look for delivery or activation instructions.

Use the email on the order

Check the inbox and spam folder for the email used during checkout. If activation is tied to an email account, confirm that it is the address shown in your order.

Get help with an existing order

Contact support with your order number and the delivery status you see. Keep account passwords, wallet seed phrases and login codes private.