Frequently Asked Questions
Find answers about digital subscriptions, account access, available payment methods, delivery and support at Nexa Product Pass.
How do I choose the right product or plan?
Browse All tools, then open a product to compare its plans, price, validity, access type and activation requirements. Check the product description before ordering; cloud credits and subscriptions can have different conditions.
How do I create an account?
Open Sign in, enter your email and choose Create a new account. Choose and confirm your password, then open the verification link sent to your email. After verification, continue to your account to view your orders and wallet.
Which payment methods can I use?
Use a payment method currently shown at checkout. Available options may include Binance Pay, USDT on BNB Smart Chain (BEP-20), and wallet balance. For USDT payments, create an invoice and follow its exact amount, destination, network and reference instructions. Payment is confirmed after verification.
How can I add money to my wallet?
Sign in and open My Wallet. Enter the amount, choose an available top-up method and create an invoice. Pay using the invoice instructions. Your wallet balance updates after the payment is verified, and you can review top-ups and transactions on the wallet page.
Where can I find my order and delivery details?
Sign in and open My Account or your account to view your orders. After payment is verified, check the order for its status and delivery details. Delivery timing and activation requirements depend on the product and plan. Delivery emails link back to your account; keep your access details private.
Can I view prices in INR and USD?
Yes. Use the INR / USD switch to change displayed prices. Review the final total at checkout. If you pay with USDT, follow the exact USDT amount shown on your payment invoice.
What warranty or refund applies to my purchase?
Check the warranty and product conditions for the plan you choose before paying. Coverage can vary between products. Read the Refund Policy for eligibility and contact support with your order number if something is wrong. Do not assume every plan has the same warranty or refund terms.
How can I get help with an order?
Open Contact for the store’s current support details. Include your order number, product name and a brief explanation of the issue. For a payment query, include the transaction reference or receipt. Never send your password, one-time verification code or recovery keys.